Casino FAQs
Have a question?
Here are answers to some commonly asked questions about Valley View Casino & Hotel for your convenience.
For more information, please contact us at our toll-free number at 866-VIEW-WIN (843-9946) or at 760-291-5500.
Should I always play max bet?
Playing Max Bet increases the possibilities of you winning a substantial amount of money from our Certified Loose slots. We here at Valley View Casino want your experience to be a pleasant and enjoyable one. Players must remember to always remain within their playing budget.
What is MOREPLAY® and how do I get it?
MOREPLAY® is free slot play that is given to Valley View Casino’s Players Club cardholders. MOREPLAY® is offered in our monthly newsletters, at Valley View Casino promotions and drawings and many other ways. MOREPLAY® may have certain qualifying criteria.
Can you earn points for table play?
Guests can earn points through table game play and slot play.
What can I use my points for?
Points may be redeemed for many different items. You can use your points toward the purchase of a buffet at our award-winning Buffet, the purchase of Valley View Casino logo wear and as Overtime Play.
What is the Players Club for?
The Players Club at Valley View Casino is used to assist guests in order to enhance the player’s experience by issuing Players Club cards, answering player questions and explaining the benefits of being a Players Club cardholder.
Where do I sign up for a Players Club Card?
You can obtain your Players Club card at the Players Club or by talking to any team member of Valley View Casino. Valid government photo identification is required when signing up and performing any transactions. So stop on by and sign up for a Players Club card, and enjoy all the benefits of being a cardholder.
All guests 21 and over are invited to enjoy our casino, restaurants, hotel and exciting Players Club offer.
How much does a Players Club Card cost?
The Valley View Casino Players Club card is absolutely FREE! Plus, when you sign up, you will receive over $200 in free instant offers!
Are there any other benefits to being a Players Club Cardholder?
If I use the Players Club Card, does the slot machine know who I am?
Using the Players Club card is a benefit allowing Valley View Casino to track your play. Valley View Casino tracks your play in order to benefit you for your time playing here. Benefits include invitations to members-only events, tournaments and more. The Players Club card in no way affects the outcome and payout of your favorite slot machine. So, use your card every time you play and enjoy the benefits of being a Valley View Casino Players Club cardholder.
If I lose something, who do I contact?
Please see any team member for assistance in locating your missing items.
Is parking free?
Parking is free of charge for all guests. Guests are welcome to park in our spacious, covered parking garage connected to the casino.
Do you have EV charging available?
Yes. We offer free EV charging in our guest parking garage.
Additional questions
If you have any additional questions, please contact the Valley View Casino Players Club.
